Dynamic, Data-Driven Tours Generate ROI for Texas Hospital
According to a Milliman Research report for the American Hospital Association, violent incidents are a $428-million-dollar burden for hospitals each year (July 26, 2017). Data from OSHA indicate hospitals average 33.9 violent incidents per year, with the average cost for a hospital employee’s injury being $19,000. That’s more than $640,000 per hospital annually and excludes other “soft costs” that harm an institution’s reputation and worker turnover. For a single year, this can quickly raise post-incident costs to over one million dollars.
Security Officers give a hospital its best chance to prevent violence, according to a survey of hospital security directors in the benchmark report by Tarsus Direct (Oct. 25, 2018). Of course, Officers can’t be everywhere at once. If they’re needed elsewhere to address avoidable incidents and lesser threats, then they’re not available when the time comes to act on critical threats.
This was the dilemma confronting a 100+ bed hospital in Texas. With homeless individuals entering the facility, aggressive panhandlers in parking areas, and trespassers, the security team was bogged down making frequent rounds to address perimeter security issues across its 250,000 square feet and 14 acres property.
With the assistance of The P3 Technology PlatformSM, the hospital uncovered a solution that freed up Officers for more critical functions.
Drawing on a wealth of data—from facility incidents, comparable facilities, area crime statistics, past patrols, and other inputs—the P3SM system’s artificial intelligence engine constantly updates Officers’ patrol routes and times. These intelligence-driven “dynamic” tours are a substantial improvement to routine or random patrols.
Enabled with P3 MobileSM, Officers complete patrols faster and more effectively. The platform provides smart data analytics that directs Officer action while also automatically tracking their movements. Directives delivered via the handheld device quickly and efficiently guide them through the management of incidents, such as a trip-and-fall hazard, in accordance to the hospital’s requirements.
The Texas hospital, like any, had a million-dollar problem on its hands—one that The P3 Technology PlatformSM is helping to mitigate.
- 200% drop in security incidents, as the adaptable patrols provided credible deterrence.
- Dynamic patrol tours accurately predicted where officers would make the most impact, resulting in an uptick in recorded security events as the Texas hospital identified incidents that would have gone undetected without P3SM.
- The number of customer complaints fell and the safer care environment raised staff, visitor, and patient satisfaction.
- By putting the right Officer in the right place at the right time, Officers were no longer tethered to addressing recurring nuisances and became available to deter violence associated with psychiatric patients.