The most important security preparations are the ones you hope to never need. Readiness that goes untapped, hopefully for years, but which—when it’s called upon—makes the difference between life and death. So it was for a leading industrial tool and household hardware manufacturer one summer day in 2016 at a facility in Tennessee.
Shortly before 10 AM, company managers were escorting a fired temporary worker to the employee parking lot. Security Officers from U.S. Security Associates (USA), recognizing that his agitation and charged comments posed a potential danger, immediately contacted law enforcement, which arrived at the site within 5 minutes.