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Responsive Management

Consistent, effective customer communication with Responsive Management

U.S. Security Associates' Responsive Management system ensures client communication on schedule and management follow-up as promised.

Keeping in touch with our customers is top priority, and Responsive Management ensures that we do just that. Responsive Management is a client communications platform that minimizes customer service issues and reinforces a strong client-manager relationship at the local level. With built-in accountability, Responsive Management provides checks and balances for client communications, ensuring our project managers communicate with clients on a set schedule, are receptive to concerns and feedback, and follow up with appropriate action. A meeting summary is produced through the system after each scheduled meeting, and the client is asked to review and confirm satisfaction in several areas. Any negative feedback is escalated to senior management, making Responsive Management not only a communication driver, but a powerful motivator to sustain exceptional performance and continuous improvement.

Key Benefits of Responsive Management

  • Supports communications – Cultivates open, productive client relationships through scheduled contacts and meetings
  • Improves service – Reduces number of service issues by early identification and follow up, resulting in timely root cause corrective action and continuous improvement
  • Enforces accountability – Mandates project attention through built-in checks and balances and escalation procedures
  • Informs management – Documents customer feedback and follow up actions for subsequent analysis and improvement of management practices

Through the Responsive Management system, every six months, we issue client satisfaction surveys that serve as another performance management tool.

Built-in checks and balances ensure customer communication and follow-up on identified account needs.

About U.S. Security Associates

U.S. Security Associates (USA) is one of North America's largest security companies, with 160 locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries. USA is a recognized leader in optimizing security solutions and enabling better business intelligence through the strategic combination of manpower and technology.

By using proprietary technology to engineer service delivery processes. With its innovative applications of technology for training delivery and quality management, USA has been ranked among the 30 best training and development companies in the world by ATD and is consistently listed as a Top 125 training company by Training magazine.

USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.® Advanced technology is integral to the company's success delivering solutions that reduce security costs, increase quality and value, and provide transparency and accountability that enable customers to effectively evaluate return on their security program investments.

©2017 U.S. Security Associates