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IMS Incident Management System

Identify and respond in real-time with Incident Management System

Incident Management System (IMS) empowers security personnel to report incidents from the field, trigger instant notifications, and efficiently capture key incident data, while also making sophisticated incident tracking and analysis simple.

U.S. Security Associates (USA) developed IMS to give employees and customers a user-friendly application for real-time incident reporting, rapid notifications, and advanced tracking and analysis. Incident reports are submitted from the field by PC or Android device. Alerts are transmitted by e-mail, voice, and text, in accordance with established notification protocols. Officers are prompted to capture key incident data on the scene, with system prompts ensuring subsequent follow-up and full supporting documentation.

Key Benefits of IMS

  • User-friendly interface – operate with easy dashboard look and feel
  • Flexible application – submit incidents from PC or Android communications device
  • Comprehensive reporting – attach pictures, audio, and video to incident reports
  • Customizable alert process – choose e-mail, voice, and/or text messaging
  • Full-featured reporting – analyze incident trend data in chart and graph format

Dashboard interface gives the user quick access to recent, open, and unapproved incidents requiring follow up.

Trend Analysis – compares incident categories and types for two selected time periods.

Basic Incident Analysis presents top 20 incidents by type for selected time period.

About U.S. Security Associates

U.S. Security Associates (USA) is one of North America's largest security companies, with 160 locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries. USA is a recognized leader in optimizing security solutions and enabling better business intelligence through the strategic combination of manpower and technology.

By using proprietary technology to engineer service delivery processes. With its innovative applications of technology for training delivery and quality management, USA has been ranked among the 30 best training and development companies in the world by ATD and is consistently listed as a Top 125 training company by Training magazine.

USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.® Advanced technology is integral to the company's success delivering solutions that reduce security costs, increase quality and value, and provide transparency and accountability that enable customers to effectively evaluate return on their security program investments.

©2017 U.S. Security Associates