ATLANTA – March 27, 2014 – U.S. Security Associates (USA) announces the addition of several new training courses to its lineup of award-winning security officer training resources. With new classes on emergency response, customer service, and even personal safety, the security company is jump-starting 2014 with a continuing investment in security officer training and development.
The new courses are offered through USA Security Academy, the corporate university USA founded to meet the challenge of providing consistent training for thousands of security officers from coast to coast. Through steady program expansion, innovative applications of technology, and strategic alignment with business objectives, USA Security Academy training has earned widespread recognition, including two ASTD Best awards from the American Society for Training and Development and Training magazine's Top 125 ranking for eight consecutive years.
In-house security officer training helps USA cut outsourcing expenses and reduces costly employee turnover through a learning culture that attracts stable employees seeking career advancement through continuing education.
In-house training is not only about cost control. It's also about quality control – another factor that directly impacts a security service company's bottom line. USA Security Academy's latest releases focus on improving quality at the point of service. A new "Hazard Communications" course educates officers on the most recent OSHA rulings and is mandatory for all officers who work near dangerous chemicals. Another new course, "Emergency Situations – Calling 911," prepares officers to prioritize and communicate critical information effectively in a crisis. Also just released, "The Six Most Powerful Words in Customer Service" teaches keywords and phrases to convey enthusiasm and respect, while "Personal Safety—Taking Security Home" is a lesson in applying the observation skills and responsiveness learned on the job to stay safe around the clock.
Robert Lowrey, Manager of USA Security Academy, notes that the company's service mission drives the development of security officer training. "A dynamic training program is the key to effective security service and exceptional customer service. We are always focused on adding high-quality training to our inventory in the USA Security Academy, but we measure success in quality, not quantity. We may be building the industry's most comprehensive collection of training resources, but what's more important is that we are training our workforce to provide the best service."
U.S. Security Associates (USA) is the market-leading, wholly-owned American, full-service safety and security solutions provider. With over 160 locally-responsive offices, international locations and over 50,000 dedicated professionals, they offer the most complete array of physical security, remote surveillance, and global consulting and investigations to ensure better outcomes for thousands of clients and a range of industries. Innovative applications of leading-edge, proprietary technology enable USA to rank annually among the world's best training companies, sustain the highest standards of quality, and underscore world-class customer service with unparalleled accountability. USA's rise as one of the largest innovative security solutions leaders is a natural byproduct of these differentiators and enables the company to provide the most Safe. Secure. Friendly.® environments for people, assets, and brands. For more information, visit www.ussecurityassociates.com.
Natalie Fischer, Marketing Manager