ATLANTA, Georgia – October 31, 2012 – U.S. Security Associates has been selected by Smart Business Network as a 2012 World Class Customer Service Honoree.
Smart Business Network is a national multi-media company specializing in business management and networking resources. Smart Business publishes local, monthly management journals featuring insights and strategies from the most accomplished executives and business leaders in 17 markets. In addition to the annual World Class Customer Service Awards, the organization hosts a range of programs and events that provide ongoing opportunities for business professionals to connect, share best practices, and give back to their communities.
U.S. Security Associates President and CEO, Chuck Schneider, acknowledged the role of our customers in helping the company achieve this honor. "Credit for this accolade belongs to our world class customers as much as it does to U.S. Security Associates. We are privileged to serve many large enterprises, distinguished brands and sophisticated buyers like those you read about in Smart Business. Their evolving needs and high expectations are the driving force behind every new solution, every service improvement and every technology innovation. Our customers' sites are our field-testing laboratories, their feedback tells us where our opportunities are, and their continued loyalty is our reward."
To determine U.S. Security Associates' eligibility for the World Class Customer Service award, Smart Business probed much deeper than our 97% customer satisfaction rating and 94% customer retention record. Award nominees were evaluated by an expert panel based on extensive documentation describing how employees are selected and trained to excel in customer service, how a culture is created where customer service flourishes, how customer service is supported through the company's systems, and much more. Case studies and client testimonials were key factors in the evaluation.
Honorees were recognized at a celebratory banquet on October 30, 2012 at the Country Club of the South. Schneider accepted the award on behalf of U.S. Security Associates, stating. "I am very proud to represent the over 50,000 men and women of U.S. Security Associates at this event. This honor is a reflection of the personal commitment of each of those individuals to embody world class customer service principles."
U.S. Security Associates (USA) is the market-leading, wholly-owned American, full-service safety and security solutions provider. With over 160 locally-responsive offices, international locations and over 50,000 dedicated professionals, they offer the most complete array of physical security, remote surveillance, and global consulting and investigations to ensure better outcomes for thousands of clients and a range of industries. Innovative applications of leading-edge, proprietary technology enable USA to rank annually among the world's best training companies, sustain the highest standards of quality, and underscore world-class customer service with unparalleled accountability. USA's rise as one of the largest innovative security solutions leaders is a natural byproduct of these differentiators and enables the company to provide the most Safe. Secure. Friendly.® environments for people, assets, and brands. For more information, visit www.ussecurityassociates.com.
Natalie Fischer, Marketing Manager