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Case Study - Measure of Success

USA's Innovative Technology Effectively Monitors Fire Safety Equipment

About The Customer

U.S. Security Associates (USA) provides contract security services to a large national retailer, protecting the client's two million square foot distribution center with uniformed security services augmented by technology systems.

The Challenge

The facility's overhead sprinkler system is supported by 72 fire system risers (six inch diameter pipes that connect the sprinkler system to the main water supply).  Each riser has a check valve designed to open one direction only that prevents water from flowing out of the sprinkler system if the main water supply is interrupted. There is a pressure gauge on the side of each valve, and if there is a leak in a sprinkler head or the piping, the pressure will drop. The customer was challenged with determining an effective and efficient way to monitor the pressure gauges twice a day and report findings of the pressure checks. In addition to the client's desire to mitigate loss from undetected leaks and ensure equipment is fully operational for fire safety, regular monitoring is required by the local fire department.

Our Solution

USA's proprietary Tour Positive® Data Collection Service is a technology developed in-house that offers a multitude of applications for a variety of sites and circumstances. The Tour Positive® tour system logs tour data and uploads data in real-time to our National Command Center for active monitoring of site conditions. Deviations and exceptions to predetermined conditional requirements trigger customized alerts.

The Inspection Point feature of the Tour-Positive® system allows security officers at the site to document inspections and take pressure readings at the pressure points, utilizing a military-grade.

Android-powered handheld phone/scanner device to scan bar codes at the equipment site and input pressure readings. Each riser has two Inspection Point bar code labels, one for each pressure gauge. The security officer on patrol scans the labels and enters the pressure reading.  If a reading is out-of-range, immediate email notifications are sent to the appropriate client maintenance personnel.

With our early warning system, the client can identify and respond quickly to sprinkler system equipment malfunctions, minimizing loss. The system also generates user-friendly analysis and documentation, including image capture technology, to meet reporting and regulatory requirements. Our solution offers the following benefits to the client:

  • Immediate notification for any out-of-tolerance pressure readings
  • Immediate notification for any missed or incomplete tours
  • No more paper logs - data on the Internet is available to authorized personnel
  • Data is permanently stored and can be accessed for any time period
  • Data can be downloaded in a spreadsheet for trend analysis

Why Choose U.S. Security Associates?

Our vision is to be the best security company in the United States using a unique formula of service and technology to achieve our mission of delivering excellence and value to our customers. 

U.S. Security Associates operates under the belief that security is not a commodity, but an essential part of our clients' enterprise objectives, and we work with our clients to provide holistic solutions that mitigate risk. Our focus is not on increased man-hours, but on increased value to our clients through integrated services and an enterprise security approach.

U.S. Security Associates is an experienced, accountable, industry-leading full service provider of contract security services, consulting and investigations, and executive protection services. Our approach to security solutions integrates strategy, people, technology, and process for effective protection of personal and physical assets around the world.

Key Benefits

  • Focus on customer relationships, value and quality

  • Leading-edge security management technology that optimizes services and enforces accountability

  • Responsive and accountable management team

  • Proven professional training -ranked one of the world's 30 best training and development companies by ATD and listed as a Training magazine Top 125 training company for the eighth consecutive year

  • Formal quality management system that ensures preventative and corrective action processes

About U.S. Security Associates

U.S. Security Associates (USA) is the market-leading, wholly-owned American, full-service safety and security solutions provider. With over 160 locally-responsive offices, international locations and over 50,000 dedicated professionals, they offer the most complete array of physical security, remote surveillance, and global consulting and investigations to ensure better outcomes for thousands of clients and a range of industries. Innovative applications of leading-edge, proprietary technology enable USA to rank annually among the world's best training companies, sustain the highest standards of quality, and underscore world-class customer service with unparalleled accountability. USA's rise as one of the largest innovative security solutions leaders is a natural byproduct of these differentiators and enables the company to provide the most Safe. Secure. Friendly.® environments for people, assets, and brands. For more information, visit www.ussecurityassociates.com.

For more information please contact:

Natalie Fischer, Marketing Manager
Phone: 770.643.7782
Email: nfischer@ussecurityassociates.com

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