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Case Study - Measure of Success

USA Turns Class "A" Building Security Program Into a Class Act

The Customer

U.S. Security Associates (USA) provides contract security services for three Class "A" office buildings held by one of our major commercial real estate customers.

The Challenge

Key performance indicators at the account revealed staffing issues. The quality of security officers and turnover rate were not up to par with the standards and expectations of USA or the customer. The security program needed a thorough evaluation and performance improvement plan.

Our Solution

USA's account management team met with the customer to discuss corrective action planning and recommended a re-engineering survey at the three sites to assess current needs, resources and areas for improvement at each location.

A security survey was conducted to analyze threats, incidents and service needs. As a result of the survey, it was determined that the security services could be re-engineered for better performance by:

  • Adding roving patrol and escort services
  • Reducing static security officer coverage hours
  • Increasing officer wages to enable higher quality workforce

Count On USA For Results

USA was able to provide higher quality security officers with a 22% wage increase at the account, yet reduced client billing 23% by optimizing resources with an alternate security coverage approach. After the security program was re-engineered, one of the buildings was recognized as Office of the Year by Building Owners and Managers Association (BOMA), an honor that the customer credited in part to the appearance and professionalism of USA security officers.

Why Choose U.S. Security Associates?

Our vision is to be the best security company in the United States using a unique formula of service and technology to achieve our mission of delivering excellence and value to our customers.

U.S. Security Associates operates under the belief that security is not a commodity, but an essential part of our clients' enterprise objectives, and we work with our clients to provide holistic solutions that mitigate risk. Our focus is not on increased man-hours, but on increased value to our clients through integrated services and an enterprise security approach.

U.S. Security Associates is an experienced, accountable, industry-leading full service provider of contract security services, consulting and investigations, and executive protection services. Our approach to security solutions integrates strategy, people, technology, and process for effective protection of personal and physical assets around the world.

Key Benefits

  • Focus on customer relationships, value and quality

  • Leading-edge security management technology that optimizes services and enforces accountability

  • Responsive and accountable management team

  • Proven professional training -ranked one of the world's 30 best training and development companies by ATD and listed as a Training magazine Top 125 training company for the eighth consecutive year

  • Formal quality management system that ensures preventative and corrective action processes

About U.S. Security Associates

U.S. Security Associates (USA) is the market-leading, wholly-owned American, full-service safety and security solutions provider. With over 160 locally-responsive offices, international locations and over 50,000 dedicated professionals, they offer the most complete array of physical security, remote surveillance, and global consulting and investigations to ensure better outcomes for thousands of clients and a range of industries. Innovative applications of leading-edge, proprietary technology enable USA to rank annually among the world's best training companies, sustain the highest standards of quality, and underscore world-class customer service with unparalleled accountability. USA's rise as one of the largest innovative security solutions leaders is a natural byproduct of these differentiators and enables the company to provide the most Safe. Secure. Friendly.® environments for people, assets, and brands. For more information, visit www.ussecurityassociates.com.

For more information please contact:

Natalie Fischer, Marketing Manager
Phone: 770.643.7782
Email: nfischer@ussecurityassociates.com

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