It's the kind of call that can ruin your day. A national package delivery company—responsible for million- dollar customer shipments—got word that a load in one of their trailers had been compromised.
A critical question, however, was when.
Through U.S. Security Associates' (USA) advanced Tour Positive® technology, well-known distributors and manufacturers of chemical, material, and temperature-controlled goods are offered peace of mind through automated and accurate updates from secure devices.
USA's proprietary Tour Positive® Data Collection Service is a technology developed in-house that offers a multitude of applications for a variety of sites and circumstances. The Tour Positive® tour system logs tour data and uploads data in real-time to our National Command Center for active monitoring of site conditions. Deviations and exceptions to predetermined conditional requirements trigger customized alerts.
USA's account management team met with the customer to discuss corrective action planning and recommended a re-engineering survey at the three sites to assess current needs, resources and areas for improvement at each location. A security survey was conducted to analyze threats, incidents and service needs. As a result of the survey, it was determined that the security services could be re-engineered for better performance.
U.S. Security Associates provides contract security services to a large university campus in New York City. Our experienced account management team conducted a detailed site analysis, evaluating physical security coverage and security equipment resources relative to security processes and the campus risk profile.
U.S. Security Associates is an enterprise risk management company that offers full-service security solutions. We work in partnership with our customers to develop comprehensive security strategy that considers the enterprise threat landscape in relation to available assets and budget.
Responsive Management® is an accountability mechanism for client communications. It holds us accountable for communicating with customers on a set, listening to concerns and feedback, and following up with appropriate action. Any negative feedback entered into the system is escalated to senior management, making Responsive Management® not just a communication driver but a powerful motivator to sustain exceptional performance.
While the goal of many security companies is to simply sell and maintain "man-hours", U.S. Security Associates is an enterprise risk management company that offers full-service security solutions. We work in partnership with our customers to develop comprehensive security strategy that considers the enterprise threat landscape in relation to available assets and budget. An integration of technology with manpower can lead to fewer man-hours, yet enhance the efficiency and cost effectiveness of the security program.