U.S. Security Associates (USA) provides valet parking services across America at hospitals and medical centers, hotels, upscale retail centers, residential properties, and for special events — wherever hospitality skills are of paramount importance.
Valet parking services are a natural extension of our core business providing uniformed security services. Our valet services professionals are trained security officers with specialized expertise in the delivery of exceptional customer service and in safety, security and property protection.
In recruiting for valet positions, USA seeks ambassadors for a world-class customer service culture. Integrity, sincerity, and the willingness to help are essential. Appearance and attitude matter. Digital posting of job openings helps us to reach many candidates from customer service and hospitality backgrounds who otherwise might not be exposed to opportunities in the security profession. USA’s valet services professionals meet the same standards as all USA security officers.
Employees who provide valet parking services receive the same basic training as employees providing security services, including the option for CPR and First Aid training. Security officer training for valet assignments includes extensive coursework on the art of hospitality; we teach our people to be respectful, responsive, and compassionate. With valet services professionals who make a positive first impression and leave a favorable lasting impression, USA does its part to ensure that our clients earn the highest customer satisfaction ratings. Many of our clients have seen their ratings trend upward through partnering with us.
USA’s customer service training programs focus on service excellence and the successful management of customer perceptions about their experiences. Our employees benefit from internally developed modules on Customer Service, Public Relations, Concierge Service Excellence, and more. USA’s recently released short segment training series includes many customer-service titles that pack vital information and attention-grabbing graphics into concise, 20-minute training modules.
Valet services are among the range of hospitality staffing and parking solutions available through U.S. Security Associates:
USA has been recognized as a World Class Customer Service Honoree by Smart Business Network, based on evaluation of case studies, client testimonials, and the company’s methods for: creating a culture where customer service flourishes; selecting and training employees to excel in customer service; and supporting customer service through company systems.
As a valet services provider, we apply everything we know about security and customer service toward creating a positive arrival and departure experience; the result is an efficient operation that reflects favorably on our client, thereby delivering maximum value.
U.S. Security Associates (USA) is one of North America's largest security companies, with 160 locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries. Recognized for world class customer service, leading-edge technology, and an enterprise approach to risk management, USA offers optimized security solutions to meet specific customer needs. USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.®. USA’s investment in a culture of excellence is reflected not only by BEST Awards from the American Society for Training & Development, consistent ranking on the Training magazine Top 125, and technology-driven quality management system, but also by the award-winning customer service delivered by the company’s leadership team and security officers on a daily basis.