Residential security is equal parts security service and customer service.
Property developers, owners, and managers require professional security planning and protection to minimize risks of theft, vandalism, property damage, and litigation. U.S. Security Associates (USA) takes an approach to security that evolves to meet the needs of its residential real estate clients, from protection of to-be-developed raw land to mid-sized and high-rise condominiums, multiple-dwelling housing units, gated communities, and private estates.
We provide the following key residential community services, among others:
Selecting the right people for the residential security environment is critical. Our Residential Staffing Profile defines key personnel requirements including customer service experience and aptitude and strong English language skills.
The profile also contains a set of customizable screens to identify candidates with concierge skills, safe driving practices, special physical capabilities, attention to detail, and a genuine desire to serve. Our training program is designed to develop individuals with these essential characteristics into outstanding security officers with exceptional customer service skills.
Our proprietary technology systems enable us to provide routine reporting on critical issues for property owners and managers, such as number of visitors, lost key reports, traffic warnings, vehicle frequency, and parking violations. Free of charge to our community clients, we offer our Guest Verification System℠ software, which is used to record vehicle plates, save driver’s license information, and confirm pre-approved visitors. The system can also flag unwanted visitors or contractors who are prohibited from gaining access to community property.
From security best practices to customer service to technology, property owners and managers can count on the USA team for excellence in residential security solutions.
U.S. Security Associates (USA) is one of North America's largest security companies, with 160 locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries. Recognized for world class customer service, leading-edge technology, and an enterprise approach to risk management, USA offers optimized security solutions to meet specific customer needs. USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.®. USA’s investment in a culture of excellence is reflected not only by BEST Awards from the American Society for Training & Development, consistent ranking on the Training magazine Top 125, and technology-driven quality management system, but also by the award-winning customer service delivered by the company’s leadership team and security officers on a daily basis.
Our security officers serving senior living communities deliver blended security and hospitality services to ensure resident safety, well-being and satisfaction.
"Due to the service we receive, we would recommend U.S. Security Associates. Our security is a selling tool with existing and future residents."
— Katy Radcliff
Forest Place Apartments