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Premier Concierge Service Program

Premier Concierge Service Program

Our Premier Concierge Service Program provides security officers with advanced training in customer service and hospitality.

The security officer is often the first person customers and visitors encounter at a property, and interaction with the security officer strongly influences perceptions of the service experience. Concierge security officers enforce property rules while serving as ambassadors of the client’s unique environment and culture. U.S. Security Associates (USA) staffs many properties with concierge security officers who deliver a blend of security and hospitality services to maintain safe and secure environments while also reflecting favorably on our clients.

We follow stringent employee recruitment and screening procedures to select concierge officers who are naturally suited to customer service, including men and women from hospitality backgrounds. Through candidate interviews, background checks, and classroom interaction, our hiring and training managers evaluate each individual’s communication skills, personal history, attitude, and appearance. Candidates with essential skills and characteristics to excel as concierge security officers go on to complete training in the art of customer service. USA Security Academy training for Premier Concierge Service includes lessons on the following:

  • The various duties of a concierge
  • The unique dual role of a security officer/concierge
  • Adopting the mindset of a customer service expert
  • Identifying customers’ needs
  • Exceeding customers’ expectations
  • Techniques for handling difficult customers 

From customizable templates for reservations, directions, service requests, and other services to distinguished uniforms featuring navy blazer, trousers and French blue shirt, we have  the resources and expertise to implement Premier Concierge Service Programs in any industry and setting.

  • Retail/mixed use properties
  • Gated or secured residential communities
  • Businesses, including parking garages
  • Medical complexes
  • Sports/recreation facilities
  • Tourist attractions
  • Cultural/religious institutions
  • Government entities

In the course of performing their duties, our concierge officers often become part of the staffing “family” at the properties where they are assigned, providing a warm reception for client employees and customers and offering a helping hand when needed, while ensuring safety  and security through processes defined by industry best practices, and supported by leading technology.

Smart Business Network has recognized USA as a World Class Customer Service Honoree for

  • creating a culture where customer service flourishes;
  • selecting and training employees to excel in customer service; and
  • supporting customer service through our company systems.

For more information, please contact the U.S. Security Associates office near you.

About U.S. Security Associates

U.S. Security Associates (USA) is one of North America's largest security companies, with 160 locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries. Recognized for world class customer service, leading-edge technology, and an enterprise approach to risk management, USA offers optimized security solutions to meet specific customer needs. USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.®. USA’s investment in a culture of excellence is reflected not only by BEST Awards from the American Society for Training & Development, consistent ranking on the Training magazine Top 125, and technology-driven quality management system, but also by the award-winning customer service delivered by the company’s leadership team and security officers on a daily basis.

©2017 U.S. Security Associates