U.S. Security Associates works closely with clients to create customized security programs that focus on advance planning and preparation for all contingencies, diligent protection, and enhanced customer service.
At U.S. Security Associates (USA), we focus not only on securing both people and property but also on acting as customer service ambassadors for our commercial real estate customers. USA security programs are customized to the unique environment of each property, and every tenant is treated as a client.
We work closely with customers to incorporate the security program into the organizational culture, with consideration of enterprise objectives. In addition to protection, our goal is to help reduce overall security expenditures, identify and reduce threats, document return on investment, and relieve the property manager of the burden of security management. Services provided for the commercial real estate market include the following:
Drawing on our collective experience implementing security best practices at renowned high-rise properties throughout the nation, our Prestige Program is specifically designed for commercial real estate properties. The program provides an integrated approach to security that delivers enhanced customer service with a concierge approach and discreet but effective security posture and protection.
At the forefront is a selective hiring process and comprehensive training program that ensures security personnel meet exacting standards, with topics including the following outstanding customer service, tenant and public relations, tenant move in and out procedures, emergency response, fire protection and life safety, command center operations, facility systems, and CPR / First Aid / AED / Bloodborne Pathogens.
Training is designed to prepare security officers to handle the unique role of being customer service specialists with security duties. We develop security officers to become customer service experts, adept in identifying customer needs and exceeding their expectations. This program comes with customizable templates for reservations, directions, service requests, and other services.
Our Visitor Management System standardizes the processing of visitors. This computer-based system eliminates handwritten lists and replaces them with easy-to-read computer reports. It is used to save driver’s license information and confirm pre-approved visitors. The system can also flag unwanted visitors or contractors who are prohibited from gaining access to your property.
Our Tour Positive® System is a multi-functional tool for monitoring everything from security tour progress to systems readings from boilers, flow and compression units, heating and cooling units, and other infrastructure equipment. The system is satellite-based and triggers management alerts based on deviations from established parameters. With live monitoring through our National Command Center, Tour Positive® System ensures that both property managers and USA are always aware — in real-time — of potential security risks or mechanical system failures. Tour Positive® System is one of many systems we have developed to help minimize client exposures and deliver maximum value for your security dollar.
U.S. Security Associates (USA) is one of North America's largest security companies, with 160 locally-responsive offices providing premier national security services and global consulting and investigations to customers in a range of industries. Recognized for world class customer service, leading-edge technology, and an enterprise approach to risk management, USA offers optimized security solutions to meet specific customer needs. USA is committed to building quality security and risk management programs that are Safe. Secure. Friendly.®. USA’s investment in a culture of excellence is reflected not only by BEST Awards from the American Society for Training & Development, consistent ranking on the Training magazine Top 125, and technology-driven quality management system, but also by the award-winning customer service delivered by the company’s leadership team and security officers on a daily basis.
"Temple-Inland and Guaranty Bank receive excellent service and response from USA. You exceed our expectations consistently."
— Ron Shults